Cheap & Reliable SSD Powered Web Hosting, Servers & VPS

Support Scope

Shared Web Hosting

Shared hosting includes server side backing; PHP, LiteSpeed, Apache*, server functionality, system network & execution administration. We try to solve third party scripts & help with site level fix. Site transfer are free for up to 25 sites. Backup: ZOTO Host has put resources for back up for every day, week & month & Disaster Recovery arrangement, we firmly urge you to hold your own particular backup in the occasion our own are not able to be restored. We take each feasible action for backup however,  it’s possible these can become corrupt.
Reseller Web Hosting

Reseller hosting includes server side backing; PHP, LiteSpeed, Apache*, server functionality, system network & execution administration. We try to solve third party scripts & help with site level fix. Site transfer are free for up to 25 sites. Backup: ZOTO Host has put resources for back up for every day, week & month & Disaster Recovery arrangement, we firmly urge you to hold your own particular backup in the occasion our own are not able to be restored. We take each feasible action for backup however,  it’s possible these can become corrupt.

ZOTO Host will provide support direct to resellers. In the occasion an “resold” account belonging to an affiliate requires support, the affiliate account holder must contact with our technical support in regards to account. Our technical support will, when in a position to do so, make a best effort to resolve/address an issue outside of the server-side scope of support.

The website owner, reseller or account holder takes responsibility for maintaining any websites located on their account.

Self Managed VPS & Self Managed Dedicated Servers

Self-Managed virtual servers (VPS) comes with a fundamental level of support; server functionality, system availability, network connectivity, operating system installation. Self-Managed virtual servers (VPS) are for technically sound clients who know how to manage a server. We don’t provide any support for any applications running on a Self-Managed virtual servers. You can pick a paid administration for an extra 1-time support at a rate of $25 every hour. Backup: We don’t perform any backup on Self-Managed virtual servers.

Dedicated Servers comes with a fundamental level of support; server functionality, system availability, network connectivity, operating system installation. Dedicated Servers are for technically sound clients who know how to manage a server. We don’t provide any support for any applications running on a Self-Managed virtual servers. You can pick a paid administration for an extra 1-time support at a rate of $25 every hour. Backup: We don’t perform any backup on Self-Managed virtual servers.

Backup Services

Right now, shared & Reseller hosting includes backups on a 7-day rolling period. For all virtual & dedicated server arrangements, we exceedingly suggest investigating our minimal effort un-oversaw virtual server arrangements as a reinforcement stockpiling framework. Upon discussion for an oversaw committed server or self-guided devoted server, we will suggest a reinforcement answer for you. While we hold reinforcements as a graciousness, we can’t promise that our reinforcements will be accessible or usable at all times. Cloud shared/affiliate: Our Vmware/NetApp Cloud Hosting (shared/affiliate) highlights “bi-hourly” reinforcements to a remote area.

Site & Account Migrations

Migrations: Included with each customer migration is a courtesy 25 domains upon signing up for your VeeroTech account. For additional domains, a fee of $4.00 per cPanel to cPanel domain. This is a non-refundable fee once any data is moved. Non-cPanel transfers will incur a one-time fee of $19.99 per site. On average, the turn around time for a migration is within 24-48 hours. This time can vary dependent on the amount of data required to move & the current number of migrations in our queue. Once assigned to a technician, said technician will estimate the time required. **If the hosting provider you are migrating from uses cPanel but has the cPanel backup utility disabled, the migration will be required to be completed manually. This will incur the same $19.99 fee as a non-cPanel migration.

The included migration is an initial migration with the purchase of a hosting plan. Requested migrations after the initial migration will be subject to the normal fee shedule.

Addon Domain Splitting: Converting an addon domain into a cPanel account will incur a fee of $9.99 per addon domain. Each addon domain requires a tehcnician to manually extract & rebuild a cPanel account manually including files, email accounts & exporting/importing of databases in addition to correctly configuring connection information.

Hourly Tech Labor

This includes task that do not fall under migrations or management scopes. The charges for the same is $15 for first 30 minutes (subject to minimum of 30 min) and $25 for 1 hrs.

Authorized Software

We give our best “best-effort” to support third party applications. Usability support can be obtained directly from the vendors of the software.

WHMCS: http://www.whmcs.com/reseller-support/
Enom: https://www.enom.com/help/
ClientExec: https://www.clientexec.com/

Site & Hosting Account Security

ZOTO Host maintains & secures at the server level. Cleaning of compromised sites, scripts & applications are not within the scope of support outlined above. Our tech support will evaluate the current state of your site should a problem arise & at discretion inform you of any charges required. It is your responsibility to properly secure & maintain the websites you choose to host on your web hosting plan, including shared hosting, reseller hosting & servers.

The scope of support for individual accounts located on any shared account, reseller account or stand-alone server (including managed VPS & dedicated servers) is limited to the server side security & functionaility. Direct clients & resold clients must maintain user-level security in regards to email accounts, email forwarders, websites/applications, FTP accounts/applications as well as any user-accessed content/accounts.